The SDVFP Legal Case Manager assists immigration attorneys with preparing and filing immigration forms, translating documents, communicating with client(s), interpreting client(s)-attorney meetings, and gathering any necessary evidence for case(s). The Legal Case Manager may also work closely with other departments at SDVFP such as, volunteering at Outreach events, reporting data to Social Media Specialist, and making referrals to the Community Health Worker. The Case Manager participates in Webinars and other continued educational resources.

The Case Manager must be a self-motivated advocate with a passion for justice and equity and experienced working with multilingual, vulnerable clients. This position is based in Sioux Falls, SD.

Primary Responsibilities:

• Client Communication & Navigation
  • Main contact for legal and non-legal related matters
• Document Preparation and Filing
  • Prepare and file various immigration forms, petitions, and other legal documents, ensuring accuracy and compliance with USCIS, EOIR, and State Court.
• Legal Research
  • Stay up to date with policies and laws that impact clients.
• Document translation/interpreting
• Case Management
  • Includes being the point person between the legal team and case management provider
• Client
• Administrative Tasks
  • Includes checking mail, shopping for administrative supplies, creating electronic and physical client folders
• Grant Reporting/Data Gathering
  • Gathering information for grant reports and impact reports.
•  Demonstrate a commitment to diversity, equity and inclusion in the workplace using a personal approach that values all individuals and respects differences in race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability, and socio-economic circumstance.

Qualifications:

• Demonstrated commitment to the mission and goals of the SD Voices for Peace.
• Demonstrated customer service skillset.
• Demonstrated ability to maintain client and community confidentiality.
• Demonstrated ability to use Windows Office 365, case management systems and Google Suite: Microsoft Office, Adobe, OneDrive/Google Shared Drives and Gmail.
• Demonstrated ability to work with vulnerable clients, including children.
• Demonstrated ability to work with multilingual clients and interpreters.
• Knowledge and familiarity with culture and community of immigrant/refugee population(s) and immigration issues impacting these communities.
• Ability to take constructive feedback from team to build more efficient processes and willingness to learn.
• Ability to work under pressure and handle multiple deadlines effectively.
• Ability to manage vicarious trauma and stress and practice regular self-care.
• Fluency in Spanish and English (written and spoken).
• Proven ability to work independently as well as within a team and take direction.
• Excellent interpersonal and verbal communication skills.
• Balance client frustration with case process and client communication
• Flexible to court changes, immigration changes, and process flow.